1. Introduction

At Tansania Toll Safaris, we value the trust you place in us when planning your journey to Tanzania. Protecting your personal information is an important part of that responsibility.

This Privacy Policy explains how Tansania Toll Safaris, based in Arusha, Tanzania, may collect, use, store, share, and protect personal information when you visit our website, request a safari quotation, contact our team, subscribe to communications, or book one of our travel services.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Personal Data Protection Act, 2022 of the United Republic of Tanzania and other applicable laws and regulations.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

The information we collect depends on how you interact with Tansania Toll Safaris.

Personal and Contact Information

When you submit an inquiry, request a quotation, make a booking, or communicate with us, we may collect information such as:

• Full name
• Email address
• Telephone or WhatsApp number
• Country of residence
• Nationality
• Postal or billing address where required
• Preferred method of communication

Travel and Booking Information

To design and operate your safari, trekking adventure, Zanzibar holiday, cultural experience, day trip, transfer, or other Tanzania travel service, we may collect:

• Intended travel dates
• Number of travelers
• Names and ages of travelers
• Accommodation preferences
• Rooming requirements
• Safari and activity preferences
• Arrival and departure information
• Flight information where necessary for transfers
• Dietary requirements
• Mobility or accessibility requirements
• Other information necessary to arrange your journey

Where information concerning health, dietary restrictions, accessibility, or other sensitive circumstances is required, we seek to collect only information reasonably necessary to provide the requested travel service.

Passport and Identification Information

Certain travel arrangements may require information such as:

• Passport name
• Passport number
• Nationality
• Date of birth
• Passport issue and expiry dates
• Copies of travel documents where genuinely necessary

Such information may be required for domestic flights, permits, accommodation, border arrangements, trekking activities, or other services forming part of your itinerary.

Payment and Transaction Information

When you make a payment, we may maintain records relating to:

• Amount paid
• Currency
• Payment date
• Booking or invoice reference
• Payment method
• Transaction confirmation

Payments may be processed through banks or independent payment service providers. Where a third party processes your payment, that provider may process your financial information according to its own privacy and security practices.

Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Referral source
• Date and time of visits
• Website interaction information

This information may help us maintain website security, understand website performance, improve the user experience, and measure the effectiveness of our tourism marketing.

3. How We Use Your Personal Information

Tansania Toll Safaris may process personal information for legitimate travel and business purposes, including to:

• Respond to safari inquiries and quotation requests
• Create personalized Tanzania safari itineraries
• Process and manage confirmed reservations
• Arrange accommodation, transportation, activities, permits, transfers, flights, and other requested services
• Communicate important information before, during, and after your journey
• Provide customer support
• Process payments and maintain financial records
• Manage amendments, cancellations, and refunds
• Fulfil contractual obligations
• Improve our safari packages and customer experience
• Maintain the security and functionality of our website
• Prevent fraud, abuse, or unauthorized transactions
• Maintain appropriate business and accounting records
• Comply with applicable legal and regulatory obligations
• Send promotional communications where permitted and where appropriate consent has been obtained

We seek to collect and use personal information only for legitimate, specified, and appropriate purposes.

4. Sharing Information With Travel Partners

A Tanzania safari often involves several independent service providers. To deliver your confirmed itinerary, we may need to share relevant information with carefully selected third parties.

These may include:

• Hotels, safari lodges, and tented camps
• Airlines and domestic aviation companies
• Airport transfer providers
• Safari guides and transport providers
• National park, conservation, or permit authorities
• Mountain trekking and activity providers
• Zanzibar and beach holiday suppliers
• Banks and payment processors
• Technology and website service providers
• Professional advisers and authorities where legally required

Only information reasonably necessary for arranging or providing the relevant service should be shared.

Some travel providers may operate outside Tanzania. Where international transfers of personal information are necessary, we will seek to handle such transfers in accordance with applicable data protection requirements.

Tansania Toll Safaris does not sell your personal information to third parties.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality, understand visitor behavior, remember preferences, improve website performance, and measure marketing effectiveness.

Cookies may include:

• Essential cookies required for website functionality
• Preference cookies that remember selected settings
• Analytics cookies used to understand website usage
• Marketing cookies used to measure advertising campaigns where applicable

Where legally required, visitors will be provided with appropriate choices concerning non-essential cookies.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Marketing Communications

Where permitted by law, Tansania Toll Safaris may occasionally send information about:

• Tanzania safari packages
• Wildlife experiences
• Kilimanjaro trekking adventures
• Zanzibar beach holidays
• Seasonal travel opportunities
• Special safari offers
• New destinations and experiences

You may withdraw your consent or unsubscribe from marketing communications at any time.

Stopping marketing communications does not prevent us from sending essential communications relating to an existing inquiry, booking, payment, or confirmed journey.

7. How We Protect Personal Information

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction
• Fraudulent access

Where appropriate, these measures may include controlled system access, secure passwords, restricted administrative permissions, secure hosting arrangements, encrypted connections, backups, and internal information-handling procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Personal Information

Personal information will generally be retained only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing travel arrangements
• Maintaining booking records
• Handling customer inquiries
• Meeting accounting and taxation obligations
• Resolving disputes
• Establishing or defending legal claims
• Meeting regulatory requirements

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

9. Your Personal Data Rights

Subject to applicable Tanzanian data protection law and any lawful limitations, you may have rights concerning your personal information, including the right to:

• Be informed about how your personal information is processed
• Request access to personal information held about you
• Request correction of inaccurate or outdated information
• Request deletion or destruction where legally applicable
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing depends upon consent
• Request data portability where applicable
• Raise concerns regarding the handling of your information
• Lodge a complaint with the relevant data protection authority where applicable

Certain information may need to be retained despite a deletion request where retention is necessary to comply with legal, contractual, accounting, or other legitimate obligations.

10. Information Concerning Children

Our website is primarily intended for adults planning travel.

However, families traveling with children may need to provide information about minors when arranging family safaris and holidays.

Where information concerning a child is required for a booking, we expect it to be provided by the child’s parent, legal guardian, or another person properly authorized to provide the information.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

11. Third Party Websites

Our website may occasionally contain connections to websites or services operated by airlines, accommodations, tourism authorities, payment providers, social networks, or other independent organizations.

Tansania Toll Safaris is not responsible for the privacy practices or content of independent third-party websites. Visitors should review the privacy policies of those services before submitting personal information.

12. International Travelers

Our guests may contact us from countries throughout the world. Personal information may therefore be communicated to and processed in Tanzania and, where necessary to fulfil an itinerary, other destinations involved in providing the requested travel services.

We will seek to process such information responsibly and in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

Tansania Toll Safaris may update this Privacy Policy periodically to reflect changes in our website, booking procedures, technology, business operations, or applicable laws.

The latest version will be published on this page together with the applicable updated date.

14. Contact Tansania Toll Safaris

If you have questions concerning this Privacy Policy, wish to exercise an applicable personal data right, or have concerns about how your information has been handled, please contact:

Tansania Toll Safaris
Arusha, Tanzania

Please use the contact information published on our official Contact Us page.

We will make reasonable efforts to review and respond to legitimate privacy requests within the period required by applicable law.

Our Commitment to Your Privacy

Your journey with Tansania Toll Safaris begins long before the first game drive. It begins with trust.

From your first safari inquiry until you return home carrying memories of Tanzania, we are committed to treating the personal information entrusted to us with care, confidentiality, transparency, and respect.